Refund and Cancellation Policy
What can be reversed, and what cannot
1. Purpose
This document sets out when a payment made on the platform is refunded, and when it is not. Because purchases settle as an irreversible on-chain transaction, the platform's approach to "cancellation" is necessarily different from a conventional consumer refund policy, and this document is written to make that difference explicit rather than to imply a right that does not exist.
2. Before Payment Is Signed
An investor may abandon a purchase at any point before signing the payment transaction, without consequence. No funds move and there is nothing to refund.
3. After Payment Is Signed
A signed, on-chain payment transaction cannot be reversed or cancelled. This is a property of the underlying blockchain infrastructure, not a platform policy choice. Once an investor's payment transaction is confirmed on-chain, the platform has no technical ability to recall it.
For this reason, eligibility and available-supply checks are performed before payment is requested (see the Investment Transaction Flow document), so that a transaction is blocked in advance wherever possible rather than requiring a reversal afterward.
4. If an Equity Purchase Is Not Delivered
Where an organization does not hold sufficient inventory to deliver an equity token purchase immediately, delivery follows within a window that organization sets for its own offering, up to a maximum of sixty days (see the Investment Transaction Flow document and the Token Purchase, Redemption, and Withdrawal Policy).
Reaching the end of that window does not, by itself, cancel the order or trigger a refund. The platform retains the discretion to cancel an undelivered order and refund the investor's principal, calculated at the price recorded when the order was placed. Exercising that discretion is an administrative action rather than an outcome that follows automatically from the passage of time.
The platform's fee is not refunded in any cancellation of this kind. The fee is charged, and the platform's obligation under it discharged, at the time the order is placed and payment is signed — not on delivery. This reflects the platform's own transaction infrastructure, which settles its fee separately from, and prior to, delivery of the underlying tokens.
5. Completed Investments
Once a token has been delivered to an investor, the investment is complete. There is no general right to return a security once acquired, in the way a retail good might be returned — this reflects the nature of a securities investment, not a platform limitation. An investor's means of exiting a position already held are limited to whatever redemption facility the issuing organization may (at its own discretion) make available, described in the Token Purchase, Redemption, and Withdrawal Policy, or a transfer permitted once the applicable restriction period has ended.
6. Redemption Is Not a Cancellation
A redemption (sell-back) transaction, where available, is a separate transaction — an investor electing to sell an existing holding back to the organization — and is not a cancellation of the original purchase. It is addressed in full in the Token Purchase, Redemption, and Withdrawal Policy and is not duplicated here.
7. Non-Investment Wallet Activity
Transfers of general digital assets through a platform wallet, outside the investment context described above, are subject to the same on-chain irreversibility described in Section 3, and to whatever cancellation window (if any) is offered by the specific fiat on-ramp provider used to fund the wallet, which is outside the platform's control.
8. Regulatory Basis for This Approach
The platform operates only in the United States. The purchases this document addresses are securities transactions, governed by federal and state securities law rather than by general consumer-protection rules aimed at recurring or subscription billing, which do not fit a one-time securities purchase and do not apply here. The governing standard is the antifraud principle common to both securities and consumer-protection law: disclosure must be accurate and not misleading. This document is written to satisfy that standard directly, by stating plainly what is reversible and what is not, rather than by implying a right that does not exist.